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Privacy Policy

A Legal Disclaimer

Last Updated: 14.11.2025

 

This Privacy Policy explains how Tovogo Development GmbH collects, uses, and protects your information when you access or use our AI-powered call-center platform and related services (“Services”). By using our website or Services, you agree to the practices described in this Policy.

 

 

1. Information We Collect

 

We collect the following types of information:

 

 

1.1 Personal Information

 

Information you voluntarily provide, such as:

 

  • Name

  • Email address

  • Phone number

  • Business information

  • Billing details

 

 

1.2 Lead & Caller Data

 

This includes information you upload or process through our platform, such as:

 

  • Contacts and leads

  • Caller names, phone numbers, and call details

  • Real estate inquiries

  • Appointment details

 

 

1.3 Call Recordings & Transcriptions

 

If enabled, our AI system may store:

 

  • Audio call recordings

  • Text transcriptions

  • AI-generated summaries

 

 

1.4 Automatically Collected Data

 

When accessing our platform, we may automatically collect:

 

  • IP address

  • Device and browser information

  • Usage logs

  • Cookies and tracking data

 

 

2. How We Use Your Information

 

We use collected information to:

 

  • Provide and improve our Services

  • Enable AI-driven calls, follow-ups, and lead qualification

  • Manage user accounts

  • Process payments and subscriptions

  • Ensure regulatory compliance (e.g., DNC lists, TCPA rules)

  • Perform analytics and system optimization

  • Communicate updates, alerts, and support messages

 

We do not use your data for marketing without your explicit consent.

 

 

3. Legal Basis for Processing (for GDPR Regions)

 

If applicable, we process data based on:

 

  • Contractual necessity

  • Legitimate interests

  • Compliance with legal obligations

  • Your explicit consent (e.g., call recording approval)

 

 

4. How We Share Your Information

 

We may share your data with:

 

 

4.1 Service Providers

 

Trusted third parties who help us operate the platform, such as:

 

  • Hosting providers

  • Payment processors

  • AI and telephony infrastructure vendors

 

These providers only receive data necessary to perform their services.

 

 

4.2 Legal Compliance

 

We may disclose information to:

 

  • Law enforcement

  • Regulators

  • Courts

 

When required by law or to protect our rights.

 

 

4.3 No Sale of Personal Data

 

We do not sell, rent, or trade your personal information.

 

 

5. Data Storage & Security

 

We implement industry-standard security measures, including:

 

  • Encryption in transit and at rest

  • Secure authentication

  • Access controls

  • Regular security audits

 

However, no system is 100% secure, and we cannot guarantee absolute protection.

 

 

6. Data Retention

 

We retain data only as long as necessary for:

 

  • Providing the Services

  • Legal or regulatory obligations

  • Resolving disputes

  • System backups

 

You may request deletion at any time (see Section 9).

 

 

7. Cookies & Tracking Technologies

 

We use cookies to:

 

  • Improve website functionality

  • Analyze usage

  • Personalize user experience

 

You may disable cookies in your browser settings, though some features may not function properly.

Privacy Policy - The Basics 

8. AI Processing & Automated Decisions

 

Our AI system may:

 

  • Analyze call content

  • Produce voice responses

  • Generate summaries and recommendations

  • Automate follow-up actions

 

You control the AI behavior through settings and scripts.

We do not make legally binding decisions without human involvement.

 

 

9. Your Rights

 

Depending on your location, you may have the right to:

 

  • Access your data

  • Request correction

  • Request deletion

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

 

To exercise rights:

Email: [privacy@yourcompany.com]

 

 

10. Children’s Privacy

 

Our Services are not intended for individuals under 18.

We do not knowingly collect data from minors.

 

 

11. International Data Transfers

 

Your information may be processed in countries outside your residence.

We ensure adequate protection using:

 

  • Standard contractual clauses

  • Data processing agreements

  • Industry-standard safeguards

 

 

12. Third-Party Links

 

Our website may contain external links.

We are not responsible for third-party privacy practices.

 

 

13. Changes to This Privacy Policy

 

We may update this Policy occasionally.

Changes take effect when posted on this page.

Continued use of the Services means you accept the updated Policy.

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