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Relator.ai

The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.

*Note: This page currently has several sections. Once you complete editing the Accessibility Statement below, you need to delete this section.

To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.

Accessibility Statement

Last Updated: [Date]

[Your Company Name] is committed to ensuring that our website and AI call-center platform are accessible to everyone, including individuals with disabilities. We strive to provide a digital experience that is user-friendly, inclusive, and compliant with applicable accessibility standards.

⸻

Our Commitment to Accessibility

We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outline best practices for making web content more accessible to people with disabilities, including individuals with:
    •    Visual impairments
    •    Hearing impairments
    •    Motor or mobility limitations
    •    Cognitive or learning disabilities

We are continuously working to improve both our website and platform capabilities for all users.

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Measures We Take

To support accessibility, we have implemented the following:
    •    Semantic HTML structure for improved screen-reader compatibility
    •    Alt text for images and icons
    •    Keyboard-friendly navigation
    •    High-contrast text where appropriate
    •    Adjustable text size via browser controls
    •    Descriptive labels for buttons and forms
    •    Compatibility with screen readers and assistive technologies
    •    Ongoing accessibility audits and improvements

⸻

Areas for Improvement

Despite our efforts, some parts of the website or platform may not fully meet WCAG standards. We are committed to identifying and fixing these issues as we continue to enhance accessibility.

If you encounter accessibility barriers, we encourage you to contact us so we can address them promptly.

⸻

Third-Party Services

Our website may include third-party tools, plugins, or integrations (such as CRMs or appointment schedulers). While we strive to ensure accessibility across all components, some third-party systems may not fully comply with accessibility standards.

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Feedback and Contact Information

We welcome your feedback about the accessibility of our website and platform.
If you experience any issues, please contact us:
 

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements  - starting from the beginning of the service (e.g., the parking lot and / or  public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

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