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Terms & Conditions

A Legal Disclaimer

Last Updated: 14.11.2025

 

Welcome to Tovogo Develo. These Terms and Conditions (“Terms”) govern your access to and use of our AI-powered call-center platform and related services (“Services”). By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

 

 

1. 

Acceptance of Terms

 

By signing up, accessing, or using our platform, you confirm that:

 

  • You are at least 18 years old.

  • You have the authority to bind yourself or the organization you represent.

  • You agree to comply with these Terms and all applicable laws.

 

 

2. 

Description of Services

 

Our platform provides AI-powered call-center automation tools for real estate businesses, including:

 

  • AI voice agents for inbound and outbound calls

  • Lead qualification and follow-up

  • Appointment scheduling

  • CRM integrations

  • Call recordings and analytics

 

We reserve the right to modify, improve, or discontinue any portion of the Services at any time.

 

 

3. 

User Account

 

To access the Services, you must create an account and provide accurate information. You agree to:

 

  • Maintain the confidentiality of your login credentials.

  • Notify us immediately of unauthorized account use.

  • Be responsible for all activities conducted under your account.

 

We may suspend or terminate accounts that violate these Terms.

 

 

4. 

Use of AI and Call Compliance

 

You acknowledge and agree that:

 

  • Our AI system generates automated responses and calls based on your settings.

  • You are responsible for ensuring your use complies with all applicable laws, including:

     

    • Privacy and data-protection laws

    • Telephone Consumer Protection Act (TCPA)

    • Do-Not-Call (DNC) regulations

    • Real-estate communication and licensing rules

 

We do not provide legal compliance guarantees.

 

 

5. 

User Content & Data

 

Users may upload or provide data such as:

 

  • Lead information

  • Scripts and prompts

  • Contact details

  • Call recordings

 

You confirm that:

 

  • You have the legal right to provide this data.

  • Your data does not violate any third-party rights.

  • You grant us a license to process, store, and use the data solely to provide the Services.

 

We do not sell or share your data with third parties except as required to operate the platform or comply with the law.

 

 

6. 

Prohibited Use

 

You may not use the Services to:

 

  • Engage in spam or unsolicited communication

  • Harass, defraud, or mislead individuals

  • Conduct illegal real-estate activities

  • Collect or distribute personal data without consent

  • Manipulate call outcomes or impersonate real individuals without disclosure

 

We may suspend your account for prohibited behavior.

Terms & Conditions - The Basics

7. 

Billing, Payment & Refunds

 

If the Services are offered on a subscription or usage-based model:

 

  • You agree to pay all fees associated with your plan.

  • Payments are charged automatically unless canceled.

  • Fees are non-refundable unless required by law or explicitly stated otherwise.

 

Failure to pay may result in suspension of your account.

 

 

8. 

Intellectual Property

 

All platform content, software, designs, and features are the exclusive property of [Your Company Name].

You may not:

 

  • Copy, modify, or distribute the platform

  • Reverse-engineer any part of the Service

  • Use our trademarks without permission

 

Your data remains your property.

 

 

9. 

AI Limitations and Disclaimer

 

Our AI system:

 

  • May produce incorrect or incomplete information

  • Should not be used as a substitute for professional real-estate guidance

  • Operates based on your settings and instructions

 

We do not guarantee accuracy, performance, or any particular business outcome.

 

 

10. 

Limitation of Liability

 

To the maximum extent permitted by law:

 

  • We are not liable for lost profits, loss of business, or damages resulting from:

     

    • AI output

    • Call errors

    • Platform downtime

    • Incorrect lead information

  • Our total liability shall not exceed the amount you paid in the last 12 months.

 

Some jurisdictions do not allow certain limitations, so they may not apply to you.

What to Include in the T&C Document

11. 

Indemnification

 

You agree to indemnify and hold harmless [Your Company Name] against claims related to:

 

  • Your use of the Services

  • Your violation of any law or regulation

  • Your provided data or content

 

 

12. 

Service Availability

 

We strive for uninterrupted service but do not guarantee:

 

  • 24/7 uptime

  • Error-free operation

  • Immediate repair of outages

 

We may perform maintenance with or without notice.

 

 

13. 

Termination

 

We may terminate or suspend your account if:

 

  • You violate these Terms

  • You fail to pay fees

  • You misuse the Services

 

Upon termination:

 

  • Your access will be revoked

  • Your stored data may be deleted after a retention period

 

 

14. 

Changes to Terms

 

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

 

 

15. 

Governing Law

 

These Terms are governed by the laws of [Your Country/State], without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Germany.

 

 

16. 

Contact Information

 

For questions or support:

Email: support@relator.ai

Website: www.tovogodevelopment.com

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